Online Purchases Returns:
- Easily return items through our Returns Portal.
Return Time Frame:
- You have 45 days from the purchase date to return your items.
Exchanges:
- Exchange items via our Online Returns Portal or by contacting customer service to specify the new size or color.
Shipping and Charges:
- Original shipping costs are not refunded.
- We generally do not provide prepaid return labels. You are responsible for covering shipping costs for returns.
Item Conditions for Return:
- Items must be unworn, unwashed, with original tags, and in original packaging.
- Free from stains, makeup, or signs of wear.
- Include a completed order packing slip or return invoice for processing.
Refunds:
- Refunds are issued as in-store credit in the form of a TECTOP E-Gift Card.
- Processing takes 7-14 business days after receipt.
- Refunds will be returned to the bank account via the original payment method within 7-15 days of approval.
Damaged or Incorrect Items:
- Report damaged, defective, or incorrect items within 7 days of delivery.
Non-Returnable:
- Returns beyond 45 days may be refunded as in-store credit only.
Reserved Rights:
- We reserve the right to refuse returns due to excessive returns history or signs of fraudulent activity.
- Non-TECTOP items received will be discarded.
Important:
- We are not liable for lost or stolen return packages. Keep your postage proof and tracking number.